Privacy Policy

COMS Energy respect your right to privacy and comply with obligations under the Data Protection Acts 1988 & 2002 and the EU General Data Protection Regulation 2018 (GDPR).

We are committed to protecting any personal data that we collect. The purpose of this Privacy Policy is to enable you to understand what personal information of yours is collected, how and when we might use or share your information, and how you can correct any inaccuracies in the information.

This Privacy Policy also explains our online information practices and the choices you can make about the way your information is collected and used. By using our services, you agree to the use, collection, and disclosure of the data that we collect in accordance with this Privacy Policy.

Definitions

In this privacy policy “we”, “us”, “our”, and COMS Energy means COMS Energy, Derwentwater Pavilion, Westlakes Science & Technology Park, Moor Row, Cumbria, CA24 3JZ.

All references to the client will be referred to as “you”, “your”, “customer” or “client”.

Who we are

COMS Energy is a leading UK Commissioning and Completions service provider to regulated industries nationwide.

We pride ourselves on our expert knowledge of commissioning and completions requirements for the transition of brownfield and greenfield projects into fully compliant and operational facilities, including the synergies we bring to the integration of new assets into operational plant, processes, and systems.

We provide innovative commissioning and completions solutions throughout normal operations to extend asset life, productivity, and regulatory compliance. Our services cover fully managed service, consultancy and resource supply.

Data Controller

Cliff Woodman of COMS Energy is the Data Controller for all the personal data that you submit.

We encourage individuals covered by this Privacy Policy to raise any concerns about our processing of personal information by contacting the data controller using the details below:

Contact Name: Cliff Woodman
Company Name: COMS Energy
Company Number: 9001129
Address: Derwentwater Pavilion, Westlakes Science & Technology Park, Moor Row, Cumbria, CA24 3JZ
Email: cliff@c-oms.co.uk
Phone: 0781 7517 141

Types of Information Collected

Personal Data

This is data that identifies you or can be used to identify or contact you, which includes your name, company name, address, email address, and telephone number. Such information is only collected from you if you voluntarily submit it to us.

When you contact us, whether by telephone, through our website, or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

Non-Personal Data

Like most websites, we gather statistical and analytical information on an aggregate basis of all visitors to our website. This data cannot be used to identify or contact you.

Children

This website is not directed towards children. If we become aware that data from a child under 13 has been collected, we will delete it.

Social Media

Our website includes social media features. Your interactions are governed by the privacy policy of the respective provider and not by COMS Energy.

Job Application and Employment

If you send us information in connection with a job application, we may keep it for up to three years. If we employ you, we use your data only for purposes relevant to your employment and retain your file for up to six years after employment ends.

Purposes for which we hold your Information

• To respond to your comments, queries, and support requests.
• To carry out our obligations from any contracts between you and us.
• To keep you informed of any changes to our services.
• To ensure that our services are used in accordance with our terms.
• For security, fraud prevention, and detection.

We also use Non-Personal Data in aggregate to improve our website, products, and services.

Our legal basis for holding your personal data under GDPR

We use your data as described in point (1) because we are responding to your request and you have given consent.

We also use your data as described in points (2), (3), and (4) as part of our contractual obligations.

Lastly, we use your data as described in points (5) and (6) since those purposes are within our legitimate interests.

Storage and Management of your Personal Data

Data Storage

The data we collect is stored locally on our systems and on our secure web server in a UK Data Centre with 24/7 onsite security.

However, the internet is not completely secure; any transmission is at your own risk. We use strict procedures to prevent unauthorized access.

Cross-Border Data Transfers

When sharing your data with partners or service providers, it may be transferred outside the European Economic Area. We use appropriate legal bases for such transfers.

Personal Data Retention Schedule

By law, we retain basic customer data for at least 6 years for tax purposes. We store your data only as long as necessary and audit our records regularly.

Security of your Personal Data

SSL Certificate

Our website uses Secure Sockets Layer (SSL) technology to encrypt sensitive data.

• Authentication: Assures your browser that your data is sent to the correct server.
• Encryption: Encodes data so only the secure server can read it.
• Data Integrity: Ensures data is not altered during transmission.

Website, Email & Server Security

We protect our systems with advanced security features including firewalls, file scanning, and email filters.

Disclosure of Information to Third Parties

• Partners and Sponsors: We may share your data with partners to offer products or services.
• Service Providers: We share your data with third parties that help us provide our services.
• Sale of Business: In events like mergers or liquidation, your data may be transferred to a third party under this policy.
• Legal and Compliance Reasons: We may disclose your data if required by law or to prevent harm or fraud.

Our legal basis for disclosing your personal data under GDPR

We are entitled to disclose your data as described in points (1), (2), and (3) based on our legitimate interests.

Additionally, we may disclose your data as described in point (4) if legally required.

Use of Cookies

This website does not store information that identifies you without permission. Cookies are used per session or to help improve the website and are not shared with third parties.

Cookies are small text files used by web developers to help users navigate the site efficiently.

What cookies are used on this Website?

• Essential: Cookies necessary for providing a service (e.g., logging in).
• Analytics: Cookies that track user interactions.
• User Cookies: Cookies that remember your preferences.

For more on Google Analytics cookies, please see: Google Analytics Cookie Usage on Websites.

For more information about cookies, visit All About Cookies.

Controlling and Opting Out of Cookies

Your browser settings may allow you to accept or delete cookies. Consult your device’s help documentation for details.

Links to external websites

This website may contain links to external sites. We are not responsible for their privacy policies; please review them when you leave our website.

Changes to the Website Privacy Policy

Any changes to this Privacy Policy will be posted on our website so you always know what data we collect, how we use it, and under what conditions we disclose it.

If we decide to use your Personal Data in a significantly different way, we will notify you by email and give you the option to opt in or out.